BBB warns of recalled toys, how to track which toys are recalled



Posted on December 2, 2013 at 1:02 PM
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‘Tis the season for toy shopping, from baby dolls to computer game systems, there's something for everyone, but it’s not always easy to tell if a toy is safe from children.

Every year, toys are pulled off of shelves as a result of recalls, so the Better Business Bureau's Cynthia Albert joins the Eyewitness Morning News to explain where to find recall information on toys.

What to do if you buy a recalled toy:

  • check with the consumer product safety commission for a refund or exchange of the toy
  • return the toy the store you bought it, though manufacturers often have their own recall policy

What to do if your child is injured by a recalled toy:

  • contact your doctor or go to the hospital
  • contact the consumer product safety commission hotline

More safe toy buying advice:

  • be careful when shopping on line
  • make sure the toy is age-appropriate

If you need a link to the consumer products safety commission's website or would like to subscribe to the e-mail alerts, the BBB can provide you with that, as well as the website of the toy industry association for their recalled toys index. Just click here for the BBB website.

The phone number for the US Consumer Protection Hotline is 1 (800) 638-2772.

Also, you can pull a reliability report on any business or file a complaint at the local better business bureau, by calling (504) 581-6222.