Community supports flood victim battling bank over insurance money for repairs

Ashley Rodrigue talks to a man whose flood recovery process is being delayed by his bank.

PONCHATOULA, La. --  "People from everywhere in the state have reached out to me. It's been good, it's been shared by a lot of people," said Grant Reviere, about his exhausting experience trying to rebuild his River Woods home following the August flood.

Reviere got a check from his insurance company for the work, which he's doing on his own, but his mortgage company, J.P. Morgan Chase Bank, is holding a majority of the money hostage, claiming Louisiana state law requires him to have a contractors license to do the work and get the rest of the money.

State law actually allows homeowners repairing their own properties an exception to that rule, but a statement from Chase says it can't accept that exception, even if state law does.

After Eyewitness News aired his story Tuesday night, Reviere learned he wasn't alone.

"It was good to hear from other people, but at the same time, it's kind of sad that other people are going through the same stuff," he said, "One of the main things that shocked me, though, many of the people that contacted me, in my particular case, seem to be from Chase Bank customers."

That includes Major Feltes, who not only shared his identical experience with Reviere, regarding the March and August floods at his Folsom home, but he offered advice on how he won his March fight.

"I went on Facebook and I liked Chase Bank and all my rants, I started tagging Chase in all my comments, and everything my wife was doing.  All of a sudden I got a message back," said Feltes.

"When I was watching that last night, I just had a flashback to what happened with us," said Robert Retz, who owns SL Contractors.

Retz reached out to offer Reviere hindsight from Katrina and help with repairs, but Reviere's story left Retz sour at the system.

"They can do anything they want," he said, "Anybody, there's somebody at that bank that can say, you know what, these people have been through a lot, just go ahead and waive that part of this deal."

While Reviere is hoping for a resolution in his case, he's also hoping to be a warning for others.

The Office of the Comptroller of Currency, or O.C.C., oversees bank operations and serves as mediators for consumers in cases like this.  Complaints can be filed at https://www.Helpwithmybank.Gov/

 

(© 2016 WWL)


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