Lakeview neighbors want something done about chronic mail delays

Frustrations are growing in Lakeview for neighbors who say the won't see a USPS delivery person for days at a time.

NEW ORLEANS -- Getting your mail everyday is something you expect, but people in one neighborhood say they go days, sometimes a week, without getting the mail. 

Flora Shanks of Lakeview says most days if you check her mailbox it is empty.

"Nothing in there," Shanks said as she pointed inside her mailbox.

But she says it's not supposed to be that way.  She runs a business out of her home, and for the past five days, nothing. 

"If it's from FedEx or UPS no problem," the United States Postal Service is the problem according to Shanks.

Not only has she missed bills and letters from family, but now it's hurting her financially.

Shanks is an artist and she needs to be able to get her mail orders reliably for her business to function.

"You think of the mail service as part of the community," Shanks said. "They handle all your personal business when it comes through the mail. It's very frustrating."

Across the street, Shank's neighbor Glenda Stiller says it's been like this for several weeks, if not longer. 

"It's there when it gets there," Stiller said.

Online, hundreds of complaints have been shared by community groups on Facebook. One user tracked her packages and said she sat at home and waited; no one came to her door, yet when she checked the Post Office website it said a carrier had tried to drop off her orders.

Of course, some say they have reported the issue, but it hasn't made a difference and they're afraid of retaliation.

Eyewitness News reached out to the US Post Office, and they sent us this statement:

 

“The Postal Service strives to always provide the best possible service to our valued customers. We apologize for any inconvenience that may have been experienced by customers living in the Lakeview neighborhood.

Local management has looked into the matter and is committed to making continuing improvements in delivery service for the Lakeview neighborhood. We appreciate our customers’ patience as we continue to successfully resolve this situation. Customers are reminded that, if they need assistance with mailing or shipping concerns, they have a variety of options for reaching us, including contacting their local Post Office, calling 1-800-ASK-USPS (1-800-275-8777) or visiting our website at www.usps.com/help.

Meanwhile, another neighbor says she's still waiting it to get better.

"I'm just going to pray and hope it gets straightened out," said Linda.

Others Eyewitness News spoke with say they will be switching over to another mail service when possible, indefinitely.

© 2017 WWL-TV


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