Look at claimed improvement to health website


Associated Press

Posted on December 1, 2013 at 9:06 AM

Updated Sunday, Dec 1 at 8:28 PM

Highlights of the Obama administration's update Sunday on the status of HealthCare.gov, the website that people in 36 states were supposed to use beginning on Oct. 1 to sign up for new health insurance coverage. After much work on the troubled site, the government claimed in a new report:

System: Site supports 50,000 concurrent users; users spend an average of 20 minutes to 30 minutes on the site; based on usage trends, the site will support more than 800,000 consumer visits per day.

Site capacity: "Stable at its intended level."

Performance: Activity levels show the site is "working for consumers."

Response time: Average system response time is lower than a second.

Error rate: Consistently below 1 percent.

System stability: Hardware upgrades and software fixes to support system uptime of 90 percent-plus.

Rapid response team: 24/7 monitoring and operations center and team in place to ensure optimal system performance and to response to glitches and unplanned downtimes.

Software fixes: More than 400 bug fixes and software improvements have been made.

Hardware upgrades: Some parts needed to be upgraded five-fold.