NEW YORK – Banks and finance companies are asking their customers to
contact them if they have been displaced by Hurricane Katrina.
Many are allowing consumers to hold off making loans payments, and some
are increasing credit lines for credit cards, home equity lines of
credit and other loans.
The following is list of some toll free numbers where borrowers can get
in touch with lenders and let them know of their whereabouts. Customers
will be asked to verify personal information including date of birth,
Social Security number and mailing address.
In many cases, consumers can find out who their insurers are and the
insurers' telephone numbers from mortgage banks.
Additionally, New Orleans mail has been diverted to Houston, and those
who are displaced can restart mail service from the post office nearest
where they are staying, the U.S. Postal Service said Friday.
A general-delivery ZIP code – 77230 – has been set up for the more than
11,000 refugees at the Astrodome, and people elsewhere can resume their
mail service by filling out a change-of-address form at a nearby post
office.
AmSouth Bancorp
•1-800-AMSOUTH
Wells Fargo & Co.
•Toll free number for mortgage customers 1-888-818-9147
•Toll free number for home equity customers 1-888-667-6059
Fannie Mae
•Consumer resource center 1-800-732-6643
Freddie Mac
•Consumer help line 1-800-373-3343
Bank of America
•Number for mortgage customers: 1-800-285-6000
•Number for home equity customers: 1-800-432-1000
Washington Mutual
•1-800-472-1254
•1-800-788-7000
JPMorgan Chase & Co.
•877-226-5663 (This is a number for both Chase and Bank One customers)
Citigroup
•Citi Cards 1-800-950-5114
•CitiFinancial Mortgage services 1-800-753-3673 (Mon-Fri. 8 a.m. to 8
p.m. EDT)
•Citimortgage 1-800-283-7918 (Mon-Fri. 8 a.m. to 8 p.m. EDT; Sat. 9 a.m.
to 6 p.m.)
Countrywide Financial Corp.
•Mortgage customers 1-800-669-6607
•Insurance services 1-888-556-8336
