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Bill Capo / Eyewitness News
Email: bcapo@wwltv.com | Twitter: @billcapo

Those who live here say this is a pleasant neighborhood, until it rains. Then they say it is common for their street to flood. They sent photos of a recent heavy rainfall to prove their point.

'And the water was all the way up past our sidewalk, into the lawn, and all the way up the driveway and beyond, all the way down the street I would say to the fourth house down,' said resident Tara Boland.

There are two drains at this corner, and it was easy to see there is debris at least partially filling both. But not only does the street flood often, but they say the water remains long after the rain stops, so deep it can be tough to b ack out of their driveway.

'And we actually recently just re-did our entire sidewalk and driveway to raise it up, and it still was going past into the lawn,' said Boland. How long did it take to drain? Um, not before we went to bed.'

Ironically, the drain across the street works fine. They say that side drains quickly. The neighbors tell them this has been a problem for years.

'It's extremely frustrating, because we've called the city many times, and they've come and vacuumed out the sewer drain, but that's not the problem,' states Boland. 'We really think the problem is the street right there, we believe there's a collapsed pipe.'

Now normally when I get call like this, the first thing I do is call City Hall, and ask them to take care of the situation as quickly as possible. But recently city officials have been asking me to get residents to call the revamped 311 complaint system. So that's exactly what I asked the Bolands to do. They did it, a month ago. So what kind of response have they had?

'Well, I didn't expect much, but it's typical,' said Tara Boland. 'But nothing's happened, so we had hoped that the new plan, new 311 system would do something, but it hasn't.'

So now I have asked the mayor's office and the Director of Public Works to fix this problem, and soon, plus give me an update on what residents should expect if they call 311.

Those who live here say this is a pleasant neighborhood, until it rains. Then they say it is common for their street to flood. They sent photos of a recent heavy rainfall to prove their point.

'And the water was all the way up past our sidewalk, into the lawn, and all the way up the driveway and beyond, all the way down the street I would say to the fourth house down,' said resident Tara Boland.

There are two drains at this corner, and it was easy to see there is debris at least partially filling both. But not only does the streetflood often, but they say the water remains long after the rain stops, so deep it can be tough to b ack out of their driveway.

'And we actually recently just re-did our entire sidewalk and driveway to raise it up, and it still was going past into the lawn,' said Boland. How long did it take to drain? Um, not before we went to bed.'

Ironically, the drain across the street works fine. They say that side drains quickly. The neighbors tell them this has been a problem for years.

'It's extremely frustrating, because we've called the city many times, and they've come and vacuumed out the sewer drain, but that's not the problem,' states Boland. 'We really think the problem is the street right there, we believe there's a collapsed pipe.'Now normally when I get call like this, the first thing I do is call City Hall, and ask them to take care of the situation as quickly as possible. But recently city officials have been asking me to get residents to call the revamped 311 complaint system. So that's exactly what I asked the Bolands to do. They did it, a month ago. So what kind of response have they had?'Well, I didn't expect much, but it's typical,' said Tara Boland. 'But nothing's happened, so we had hoped that the new plan, new 311 system would do something, but it hasn't.'

So now I have asked the mayor's office and the Director of Public Works to fix this problem, and soon, plus give me an update on what residents should expect if they call 311.

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