Barbara Ziegel says she has been stuck in the Road Home appeals process for months, and still, no answers.

"They tell you you'll get it and you don't get it," she said. "That's what concerns me."

Her latest fear is that her appeals will never be heard.

"It's about trying to get your house back together. You use what the insurance gives you, the little bit they gave you. It's not going to get your house back together," she said.

A watchdog group, Citizens' Road Home Action Team, or CHAT, led by Melanie Ehrlich, claims the Louisiana Recovery Authority is ignoring state law, and blocking the appeals process for homeowners seeking what they consider a fair appeal.

"LRA had to write an action plan amendment about how they are going to make the law work. It has to be submitted to HUD for approval. In the action plan amendment they omitted any mention of appeals," said Ehrlich.

Ehrlich translates that to mean thousands of residents will be left in limbo.

"People are telling us in droves that they tried to appeal, they couldn't appeal. They're ignored," she said.

But the LRA disputes that, and says the federal government does not require an action plan to allow appeals.

Instead, the agency made an internal policy change that they say will speed up and streamline the process.

"Their files will be reviewed by a Louisiana legislative auditor. It is a thorough 39-point review," said Christina Stephens, an LRA spokesperson.

 "The reason we didn't include it in the action plan is because an action plan takes a minimum of two months to work through the process and it has to be approved by the LRA board, the legislature and the federal government," she said.

It is still confusing to many homeowners, who simply want life to get back to normal.

"We still have to wait," said Ziegel