UPDATE: A spokesperson for Capital One released a statement Thursday morning that said account balances issues have been resolved. Here is the statement:
Customers are being notified when they sign in to their accounts or contact us that their balances should now be accurate. Customer accounts have been credited for any inaccurate postings related to this issue. Customers can continue accessing their accounts and our services via our online banking, mobile app, branches and ATM, and contact us if they have any further concerns.
Original Story Below:
If you are a Capital One customer, you may want to look at your bank account.
Capital One banking customers are complaining of pending double charges and negative balances on their accounts.
The company's customer service Twitter account said that support teams are working towards a fix.
“Debit card bank transactions have us seeing double today,” the Ask Capital One account tweeted. “We are hard at work to nail down a fix as quickly as possible.”
Debit card bank transactions have us seeing double today. Rest assured our support teams are engaged & working towards a fix. Hanging on the phone? We know the waiting game's no fun & we apologize for the holdup. In the meantime, you can login online or via the app for updates.— Capital One (@AskCapitalOne) January 3, 2018
Customers are also reporting long waits on the Capital One customer service phone numbers.
"I have $705 worth of double charges!" Facebook user Tiffany Lowe wrote. "We are now overdrawn. Wonder if we can charge them $35 per transaction."
"Hope this is resolved sooner than later! You guys are tying up people's money!" Twitter user Carlundra Davis wrote.
"I can't use my debit card. I have a negative balance," Leroy Miranda wrote.
To contact Capital One customer support, click here.