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Cox internet restored to areas affected Thursday, company says

Crews were able to make a temporary connection restoration. The outage was caused by four utility poles coming down in New Orleans.

NEW ORLEANS — Cox customers whose services were impacted Thursday morning should have had their services restored since noon Thursday, a company spokesperson said.

The interruption was due to four downed utility poles that fell Thursday morning in New Orleans. The fiber-optic lines were also damaged when cars drove over the cables, the spokesperson said.

Crews were able to put in place a temporary connection to restore service.

People in Algiers, the west bank of Jefferson Parish and St. Charles Parish awoke Thursday morning to their internet being out after Cox Communications said that a fiber ring was cut in the Mid-City area. 

Westwego police said that the outage caused a major part of its phone system and computer networks to come down. They said 9-1-1 was still operational, but that their non-emergency lines and computer systems were affected.

Cox has had issues with restoration of service since Hurricane Ida as people try to go online to fill out FEMA requests and to work and take classes online due to the COVID pandemic.

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