Power outages in the City of New Orleans are a big deal to customers and some day they're left in the dark far too often.
"We can't figure out why the energy company can't keep the power on," said Lavallon Hereford, general manager of Juan's Flying Burrito on Magazine Street.
On Tuesday, nearly 23,000 customers in Uptown lost electricity. Stop lights were out in the area creating major traffic backups. An outage map was littered with markers showing just how many customers were in the dark.
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Those who lost power want to know why it happened, so a representative with Entergy New Orleans released the following statement explaining what happened:
"A breaker tripped at a substation serving the Uptown area Tuesday afternoon while crews were performing a scheduled reliability project. As part of the scheduled reliability project which began more than a week ago, Entergy New Orleans shifted load to another transformer. The transformer was able to handle the additional load until Tuesday when the load increased in part due to the hotter-than-normal weather experienced in the area. Crews were on the scene to safely restore power to 21,000 customers affected by the outage through field switching within 45 minutes. The remaining 2,700 customers were restored at 4:59 p.m. ENO performed additional field switching to mitigate this issue going forward and will continue to monitor system conditions and respond appropriately.
Entergy New Orleans has a reliability program and a storm hardening program, both of which have been filed with the New Orleans City Council. From 2016 to 2018, including planned expenditures in 2018, we have spent or will be spending over $50 million to improve the distribution system."
Even with an explanation about Tuesday's outages, customers remain frustrated because they say the power goes out fairly often.
"Any given day at any time, there's really no explanation for it," said Rebecca Pazmino, Blo Blow Dry Bar manager.
Pazmino says every time the power goes out, her business losses money. Blo is a salon and Pazmino says she is forced to cancel appointments because they don't know when the electricity will be restored and they need electricity to run the business.
"It's really a money loss for us," said Pazmino. "It's typical New Orleans fashion that things don't work properly and there's no explanation for it."
"Everything kind of stops without power, that's for sure and it happens in this neighborhood very often," added Hereford.
Hereford says when power is out at the restaurant, they have to purchase supplies like dry ice and canned beverages so they can serve customers. She says they also lose money because the computers are down and they can't swipe customers' credit cards.