NEW ORLEANS — New Orleans is known for its food, music, culture, and now, for the third year in a row, its airport.
Louis Armstrong New Orleans International Airport earned the Airports Council International World’s 2023 Airport Service Quality top award for Best Airport in North America.
The ASQ awards highlight the world’s best airports as judged by their customers who are surveyed while they are in the airport.
This is the third year in a row MSY has won the top award for their excellent customer service and accommodations.
The ASQ Departures program measures passengers’ satisfaction across 34 key performance indicators which include specific categories such as security wait times, value for money of parking facilities, helpfulness of airport staff, business and executive lounges, restroom cleanliness, terminal cleanliness, parking facilities, Wi-Fi access, ambiance of the airport and more.
MSY is one of only three airports in North America to win Best Airport recognition among those serving 5 to 15 million passengers per year.
The other two winning airports are Cincinnati/Northern Kentucky International Airport and Indianapolis International Airport.
“The future success of airports hinges on the unwavering commitment to delivering a stellar customer experience at every touchpoint. In an era where passenger expectations are evolving rapidly, excellence in customer service isn’t just a goal; it’s the key to ensuring airports remain not just gateways, but memorable destinations in themselves.” ACI World Director General Luis Felipe de Oliveira said.
“While the number of passengers traveling through Louis Armstrong Airport has steadily increased over the last three years, our ability to provide the best airport experience in North America has remained the same,” said Kevin Dolliole, Director of Aviation. “There are over 4,000 MSY employees representing a wide variety of stakeholders who work hard every day to make sure our passengers get through the airport efficiently and safely, and that they feel the spirit of New Orleans hospitality while passing through our facility”
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